Tapware & Bathroom Hardware Warranty

What’s covered

The same periods apply across the whole range:

Taps & showers

Basin and wall mixers, spouts, kitchen mixers, showers and shower sets.

Accessories, wastes & hardware

Towel rails, robe hooks and toilet roll holders, basin and floor wastes, bottle traps, shower screen hinges, clamps and handles, and door handles, locks and hinges.

How the warranty works

• It’s a parts warranty. If a part is faulty within its period, we send you a replacement part at no cost.
• Taps and showers must be installed by a licensed plumber, to the NZ Building Code (G12).
• Install wastes, traps, accessories, shower screen hardware and door hardware following the instructions supplied with the product.
• Cover applies to the original purchaser, in the original installation, for home use, with proof of purchase.

Not covered

• Misuse, or damage during installation.
• Damage to the finish from acid (including vinegar), chlorine, caustic or abrasive cleaners, scourers or brushes.
• Normal wear and tear.
• Consequential loss.

Looking after the finish

Wipe it with warm soapy water and a soft cloth, then dry it. That’s all it needs.

Making a claim

1. Email info@invoguemirrors.co.nz with your order number.
2. Send a few photos or a short video of the fault, and tell us what’s happening.
3. We’ll reply within 2 business days and take it from there. If we need a part back, we cover the return shipping on approved claims.

Arrived damaged?

Check your order when it arrives. If anything’s been damaged in transit, email us within 48 hours of delivery with photos or a short video of the item and its packaging, and keep the packaging until we’ve sorted it out. We’ll send a replacement as fast as we can, or refund you if you’d rather.