Mirror & Cabinet Warranty

What’s covered

We cover your mirror or cabinet against defects in materials and workmanship for 2 years from the date you bought it.

If your mirror or cabinet develops a fault covered by this warranty, we’ll send you a new one.

Keeping your warranty valid

• It’s installed by a licensed electrical worker, to AS/NZS 3000, following the installation guide for your model.
• It’s used indoors, in a home.
• It’s cleaned with a soft microfibre cloth and water or mild soapy water, then dried. No abrasive cleaners, chemical sprays or steam cleaners: they attack the mirror backing and the demister film.
• The claim comes from the original purchaser, with proof of purchase.

Not covered

• Misuse, or damage during installation.
• Damage from the cleaning products or methods listed above.
• Normal wear and tear.
• Consequential loss.

Making a claim

1. Email info@invoguemirrors.co.nz with your order number.
2. Send a few photos or a short video of the fault, and tell us what’s happening.
3. We’ll reply within 2 business days and take it from there. If we need the mirror or a part back, we cover the return shipping on approved claims.

Arrived damaged?

Check your mirror or cabinet when it arrives. If anything’s been damaged in transit, email us within 48 hours of delivery with photos or a short video of the item and its packaging, and keep the packaging until we’ve sorted it out. We’ll send a replacement as fast as we can, or refund you if you’d rather.